Why Is Airplane Wi-Fi Still So Bad?
“Wi-Fi is available on this flight,” the flight attendant announced on a recent trip I took from New York City to St. Louis. She recited her routine by rote, and Wi-Fi is among the details that now need to be conveyed, along with explaining how to use a seatbelt and enjoining passengers not to smoke e-cigarettes on board.
But when the time came to use the Wi-Fi, the service didn’t work. Eventually, enough people noticed this that the crew “rebooted” it, after which it still didn’t work.